0 $0.00
0
Subtotal: $0.00
Welcome Back! Please Login Here.

Frequently Asked Questions


Account Setup

Whether you are a current client or a new client you can create your online ordering account by clicking here.

Click the LOGIN button in the upper right corner of any page or click here.

Contact your client care associate or email orders@americanvendingonline.com.

Click here and it will be sent to you momentarily.

Contact your client care associate or email orders@americanvendingonline.com.

Yes, you can, just click here and enter the same account number but a new login and password

Yes, we can program your account so that when clicking "Complete Order" if your PO# was not entered your order will not process.

Yes, according to the county that your delivery address is located in.

Check, VISA/MasterCard, American Express or Electronic Funds Transfer (EFT's). If you would like to discuss our payment methods further, contact us at orders@americanvendingonline.com.



Ordering

Select the quantity and the unit of measure of the product you would like to order and then press "add to cart". Once the item has been added, a green checkmark will appear next to the item.

Click on checkout now and the cart opens into a full page. Scroll down the page to find the item you would like to remove. Select the item by clicking the checkbox that says REMOVE and then press the update quantities button.

Yes, it's called the custom products list.

It is a list of "your" personalized products that you have received special pricing on, purchase on a regular basis and is provided in an easy method for re-orders.

After logging in, on the right side of the screen you will see a button called "shop from custom products list".

It takes overnight for the custom products list to update.

This feature allows you to create "shorter", customized product lists separate from your custom products list (which is your master list of all products you buy). You can name each shopping list, as an example, by floor, or location. The feature, "add to shopping list" is located under each item. Simply click on it and then create the list you want to add the item to.

The order history has two functions; it displays your online order history with a brief summary of each order you have placed and it allows you to re-order items directly from this history. (Please note that the online order history will not include phoned-in or faxed orders)

Click on the magnifying glass symbol in the upper right corner of any page and type in the full name or partial name of the product you're searching for.

Contact your client care associate or email orders@americanvendingonline.com.

Yes, contact your client care associate or email orders@americanvendingonline.com.

All web orders received by 3pm will be delivered the following business day. All other areas will be delivered on their next scheduled delivery day. If you are not sure what day is your normal delivery day or need a non-scheduled delivery, contact your client care associate or email orders@americanvendingonline.com.

No, American Vending & Coffee Service does not have a minimum order surcharge.

No. When you receive this email it's just reminding you that we are going to be in your area on your scheduled delivery day. If you don't need anything, there is no need to respond. Remember, you can order at any time when you need something.



Product

If you select an item and the "out-of-stock" message displays then this item is not available for delivery at that moment. You can either leave this item off your order or if you would prefer, click on the stock notification button and you will see a pop-up message regarding next steps.

In some cases we were not able to find a hi-resolution image to use.



Other

Contact your client care associate or email orders@americanvendingonline.com.

To upgrade your Internet Explorer, please click here

To upgrade your Google Chrome, please click here

To upgrade your Firefox, please click here

If you need further assistance, contact your client care associate or email orders@americanvendingonline.com.

© 2023 American Vending & Coffee Service. All Rights Reserved. OCS Access